Comel33 Privacy Policy & User Data Protection
Comel33 takes the protection of Malaysian users' personal information seriously. This policy explains how we collect, store, use, and safeguard your data on our platform.
Effective: January 2026. Applies to all registered users and visitors of the comel33 platform.
Information We Collect
When you use the comel33 platform, we collect several categories of information to ensure our services run smoothly and securely for all users. The information collected includes:
- Account Information: Full name, date of birth, phone number, email address, and encrypted password collected during new account registration.
- Identification Information: A copy of your identity document (such as a national ID or passport) required for identity verification prior to your first withdrawal.
- MYR Payment Information: Local bank account details, bank name, account number, and records of MYR deposit and withdrawal transactions. Full payment card numbers are not stored on our servers.
- Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and language settings used when accessing the platform.
- Usage Data: In-platform activity logs, including pages visited, session duration, markets viewed, bets placed, and interactions with platform features.
- Cookies & Tracking Technologies: Session and persistent cookies that help the platform remember your preferences, maintain your login session, and improve performance during use.
All information is collected on a legitimate need basis with a clear and defined purpose. comel33 does not collect information that is unrelated to the platform's operations.
How We Use Your Information
Information collected by comel33 is used solely for platform operations and to improve the user experience. We do not use your data for unrelated purposes without your prior consent.
The primary purposes for which we use your data include:
- Processing new account registrations and verifying user identity in accordance with compliance requirements.
- Managing MYR deposits and withdrawals securely and accurately.
- Detecting and preventing fraudulent activity, money laundering, or unauthorised access.
- Providing responsive customer support and resolving enquiries or complaints effectively.
- Sending important notices related to your account, security, or platform policy changes.
- Analysing usage patterns in aggregate (without identifying individuals) to improve platform features.
- Ensuring compliance with applicable laws and regulations within our operating jurisdiction.
Comel33 will not use your data for third-party marketing purposes without your explicit consent. You can opt out of marketing communications at any time through your account settings.
Cookies, Tracking & Local Storage
The comel33 platform uses cookies and similar browser storage technologies to enhance the user experience and ensure the platform functions correctly. We use several types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining login sessions and form security. Cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us identify technical issues and improve performance.
- Preference Cookies: Saves your language preference, display settings, and other configurations you have set within the platform.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.
Data Storage, Security & Sharing
Comel33 stores user data on servers protected by high-level encryption and strict access controls. All connections between users' devices and our servers use HTTPS with valid SSL certification. Passwords are stored in hashed form using a secure algorithm and cannot be reversed.
Data retention periods vary depending on the type of information and applicable legal requirements. Financial transaction data is retained for a minimum of seven years for audit compliance purposes. Inactive account data may be deleted after a specified period in accordance with the platform's account policy.
Regarding data sharing with third parties, comel33 adheres to the following principles:
- User data is not sold or transferred to third parties for commercial purposes.
- We only share data with service providers necessary for platform operations (such as payment processors), and only to the extent required for those purposes.
- All third-party service providers are required to comply with data protection standards equivalent to our own policy.
- User information may be disclosed to the relevant authorities when required by court order or applicable law.
User Rights & How to Contact Us
As a comel33 user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
- Right to Rectification: If any of your information is inaccurate or out of date, you can update it through your profile settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to retention requirements mandated by law for financial records.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while a request or complaint is under investigation.
This privacy policy may be updated from time to time to reflect changes in our data practices or legal requirements. Users will be notified of significant changes via in-platform notices or their registered email. Continued use of the platform after a policy update is published will be considered acceptance of the revised version.
For any privacy-related enquiries, data access requests, or complaints regarding the handling of your information, please contact the comel33 data protection team at [email protected]. You may also refer to the FAQ for general guidance on privacy and account security.
Questions About Your Data Privacy?
The comel33 team is here to help. Contact us or visit the Help section to find out more about how we protect your data.